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Faulty gift? Know your rights

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What are your rights as a consumer, if something you received or bought this Christmas turns out to be faulty?

In 2018, the Australian Competition and Consumer Commission (ACCC) received nearly 34,000 contacts about consumer guarantee related issues. This is an increase of more than 17 per cent compared to 2017 - what's changed, and how can we ensure we are confident enough to demand satisfaction? 

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